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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 25904
Experience:  Electronics technician for install, troubleshooting, and repairs.
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Our roku controller light on the bottom is flashing and no

Customer Question

our roku controller light on the bottom is flashing and no buttons will work.
JA: What's the make/model number of your device? How old is it?
Customer: roku stick
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 hour
JA: Anything else you want the Video Expert to know before I connect you?
Customer: I tried replacing the batteries and that did not help it still flashes
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.
Hello
As an initial step please turn off the tv and unplug the Roku from both power and hdmi and take the batteries out of the remote.
Wait 5 minutes then reconnect the hdmi and power to the Roku then turn the tv back on. Put the batteries back into the remote and when the Roku home screen comes up press and hold the small purple or gray button inside the battery compartment for 15 seconds. Let me know if that works for you. Thanks, Nathan