How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 25904
Experience:  Electronics technician for install, troubleshooting, and repairs.
Type Your Recorders and Players Question Here...
Nathan is online now
A new question is answered every 9 seconds

Our roku controller light on the bottom is flashing and no

Customer Question

our roku controller light on the bottom is flashing and no buttons will work.
JA: What's the make/model number of your device? How old is it?
Customer: roku stick
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 hour
JA: Anything else you want the Video Expert to know before I connect you?
Customer: I tried replacing the batteries and that did not help it still flashes
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.
As an initial step please turn off the tv and unplug the Roku from both power and hdmi and take the batteries out of the remote.
Wait 5 minutes then reconnect the hdmi and power to the Roku then turn the tv back on. Put the batteries back into the remote and when the Roku home screen comes up press and hold the small purple or gray button inside the battery compartment for 15 seconds. Let me know if that works for you. Thanks, Nathan