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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We access Netflix through Roku. We now have blank boxes

Customer Question

We access Netflix through Roku. We now have blank boxes instead of movie information. How do I get my other screen back so I can access movie info?
JA: What's the make/model number of your device? How old is it?
Customer: About 5years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  electronicsguy replied 1 month ago.

Hi welcome to just answer

I would like to know more about the system and its components:-

1. What is the model of the roku ( roku 1,2,3)?

2. What is the model of the TV that is connected to?

3. Do other apps on your roku works?

4. Have you tried to log into your netflix account on your computer to see if the account is functional?