Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We access Netflix through Roku. We now have blank boxes

Customer Question
We access Netflix through...

We access Netflix through Roku. We now have blank boxes instead of movie information. How do I get my other screen back so I can access movie info?

Technician's Assistant: What's the make/model number of your device? How old is it?

About 5years old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 days

Submitted: 8 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 2 hours by:
9/13/2017
Electronics Technician: electronicsguy, Engineer replied 8 months ago
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 758
Experience: Worked on these instruments for over 15 years.
Verified

Hi welcome to just answer

I would like to know more about the system and its components:-

1. What is the model of the roku ( roku 1,2,3)?

2. What is the model of the TV that is connected to?

3. Do other apps on your roku works?

4. Have you tried to log into your netflix account on your computer to see if the account is functional?

Ask Your Own Recorders and Players Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 773
773 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

773 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

168 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

49 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
All of sudden my dvd movies are reverting to a small screen
All of sudden my dvd movies are reverting to a small screen with black areas around the picture. How can I get these movies to be a full screen or a wide screen. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Can't get Netflix to come up o tv. I did not have this
I did not have this problem before. We were flooded by Hurricane Harvey and recently moved back into our house, so haven't tried to connect to ROKU until recentley… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I have a problem with getting into my Roku account. I don't
I have a problem with getting into my Roku account … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Since we got our Roku device the side mounted volume
Since we got our Roku device the side mounted volume controls have never worked. We can use out Samsung device, but wonder if we missed something during setup that hasn't activated the volume on the R… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I forgot my rku pin number. About 10 years. I tried 2222
I forgot my rku pin number JA: Who makes your media player? How old is it? Customer: About 10 years JA: What have you tried so far with your media player? Customer: I tried 2222 JA: Anything else you … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I set it up last night. My LG TV has a sound system which is
I set it up last night. My LG TV has a sound system which is now not working. Is there a way to use my sound system with Roku rather than the TV volume? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I cannot get roku to connect to my Verizon D Link router. No
I cannot get roku to connect to my Verizon D Link router … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a Roku tv...i also have a roku premiere+. I would
Hello i have a Roku tv...i also have a roku premiere+. I would like to control this TV with the original roku tv controller that came with the TV and perhaps put the premeiere+ on another tv at a late… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Have Emerson TV and can not control it. It does turn the
have Emerson TV and can not control it. It does turn the sound on and off in setup mode. But can not turn the tv on or off or control the volume. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a ROKU player. I have the YouTube app. Lately every
I have a ROKU player. I have the YouTube app. Lately every tine I leave the app to go to another app on roku and come back to YouTube I have to sign in again. Why doesn't it keep me signed in? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
There is a background screen that I cannot get past. I don't
there is a background screen that I cannot get past … read more
Harry
Harry
1,703 satisfied customers
Getting a purple screen with a hdcp error. Media Player?
Nothing except cruising in an out of Roku stick. The Roku seems to be totally connected to the internet. The video returns when you go to the menu screen and out of the video content. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I can't get any firmware update in to my machine.. still has
I can't get any firmware update in to my machine.. still has version 2.00 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Mi name is Raimundo. I LOST MI ROKU 1 CONNECTION. I FOLLOWED
Hi,mi name is***** MI ROKU 1 CONNECTION. I FOLLOWED THE STEPS TO SET UP AS I SAW IN THE GUIDE BUT I CAN'T. IN THE RIDHT DOWN CORNER IS SAYING ERROR CODE 016. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Just started AT&T direct now. bought a Roku device and have
Just started AT&T direct now. bought a Roku device and have it plugged into my TV have no idea what to do now … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have been trying to get my Roku to open youtube for HOURS,
I have been trying to get my Roku to open youtube for HOURS, When I put in the code the red lime at the top keeps moving but nothing happens. I even have my credit card in but cannot get youtube tv to… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung blu ray will play standard disc but will not read a
Samsung blu ray will play standard disc but will not read a blu ray disc … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
ARE THERE ANY INSTRUCTIONS avail on tape deck belt
ARE THERE ANY INSTRUCTIONS avail on tape deck belt replacements on jvc tape decks installed on model PC W 300 AM/Fm/ radio/tape deck recording machines? … read more
electronicsguy
electronicsguy
Engineer
758 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x