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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Sony TV and a Amazon fire stick. Need HELP is

Customer Question

I have a Sony TV and a Amazon fire stick. Need HELP is trying to get going. New batteries in both the Sony TV and the little one for the fire stick. Time Warner / Spectrum is my whatever you call it. They suggested I contact you!!!
JA: What's the model number of your TV? How old is it?
Customer: Where is the model number? have had the TV for perhaps 5-6 years.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The regular TV works with the Time Warner clicker
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 5 days ago it would not function.. No storms or anything I can remember happened.
JA: Anything else you want the Expert to know before I connect you?
Customer: Don't think so.....
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the model of the tv?
Do you have the original sony tv remote?
Where specifically on the back of the tv is the firestick plugged in at?