Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I purchased 2 Roku devices from Best Buy over 6 months go.

Customer Question
I purchased 2 Roku...

I purchased 2 Roku devices from Best Buy over 6 months go. Their "geek squad" came and installed everything. I have used them both for all these months. Now, the one in the bedroom does not work and Netflix kept asking me if it was a "smart tv" and have I ever used it before. I do not know if the TV is smart or dumb. I only know that I used it for all these months and now it does not work.

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Samsung. Pretty old, but as I say, it worked until a few days ago.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been an issue about 3 days to a week. Nothing really happened.

Submitted: 11 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 3 minutes by:
9/12/2017
Electronics Technician: Joe AV, Customer Service replied 11 months ago
Joe AV
Joe AV, Customer Service
Category: Recorders and Players
Satisfied Customers: 66
Experience: Technical Support Infrastructure and Network engineer
Verified

Hello and Welcome. I am sorry you are having this issue. My name is ***** ***** I will try to assist you. Can you please tell me if you have unplugged the Roku device to reboot it?

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 780
780 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

780 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I just purchased rogue and stick. My main tv is a smart tv.
I just purchased rogue and stick. My main tv is a smart tv. Regular tv in bedroom. Currently using comcast. What do I need to know about hooking up? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to set up the Roku on my Tv and the regular HDMI
I am trying to set up the Roku on my Tv and the regular HDMI cable is not working? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Roku 3 and when I turn it on I just get the home
I have a Roku 3 and when I turn it on I just get the home screen that is frozen in place. I am connected to cable and have regular TV in the bedroom and den plus internet and both are working. Netflix… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
We get ROKU video but since the upgrade last month, we
We get ROKU video but since the upgrade last month, we cannot get audio. We changed the HDMI cable, but that did not correct the problem. … read more
Harry
Harry
2,175 satisfied customers
I have a Samsung plasma 1080p HD Smart TV. I just cancelled
I have a Samsung plasma 1080p HD Smart TV. I just cancelled cable yesterday. Can you advise what I will need to get set up with a Roku. TV already has Netflix, Amazon Prime and Hulu on it. Would like … read more
Harry
Harry
2,175 satisfied customers
I have ROKU and a ROKU TV which we purchased about 2 years
I have ROKU and a ROKU TV which we purchased about 2 years ago. We watch about 5 different religious channels. Everything was fine until we returned from a 6 month trip. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have purchased and used the Roku device happily until a
I have purchased and used the Roku device happily until a couple of days ago. The screen asked me for information that I am not able to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Do u have home tech installation? Roku express delivered
Roku express delivered yesterday I am disabled and cannot reach back of Smart TV … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Roku express is not streaming all of my channels? device id
i can stream limited basic live tv thru roku but have never been able to get digital economy channels. I'm with infinity. have been trying for two weeks with them and they finally said i would need to speak with roku for my problem. fyi i am able to get my channels on phone but not thru roku … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
I have recently (5/30/17) had my sony tv, sound bar, & blu
I have recently (5/30/17) had my sony tv, sound bar, & blu ray player installed by Geek Squad from Best Buy. The problem I am having is that my blu ray player will not provide sound in English when playing a blu ray disc. I did manage to get English on one of the 3 blu ray discs (new) to provide sound but only with voice overs. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My niece bought me a Roku which I installed a month ago, and
My niece bought me a Roku which I installed a month ago, and I am unable to connect it to the internet....several people have tried, including BendBroadBand. We tried several times, and everything is … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Roku Model #3500X that was given to me about 6
I have a Roku Model #3500X that was given to me about 6 months age, it will no longer work, on the TV when I sign in it says "can not conect to the internet. I took it to the Geek Squad and they said … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I bought 6 roku streaming sticks for Christmas gifts. I have
I bought 6 roku streaming sticks for Christmas gifts. I have a smart tv the stick does not work after setup, which was difficult. Considering returning all of them … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have the roku 2 for a year everything worked good 3 days
I have the roku 2 for a year everything worked good 3 days ago I turned it on everything came up on the tv screen I punched in netflix & a message came up that there was an error I tried all the other… read more
Steve
Steve
Chief Engineer
9 satisfied customers
We recently purchased a 55" Panasonic flat screened TV and
We recently purchased a 55" Panasonic flat screened TV and got a Panasonic blue ray DVD player and Bose surround sound to go with. The Geek squad came out and hooked it all up and it worked beautifull… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My roku will not function. Tried all suggested solutions as
My roku will not function. Tried all suggested solutions as listed in the manual with no success. I received the unit in early October as a gift. Functioned beautifully until now. New batteries --same… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I;ve been using a Roku xd box for a few months and nary a problem.
I;ve been using a Roku xd box for a few months and nary a problem. However this past week, when engaging Netflix by remote, the roku logo is in a fixed position and doesn't scroll around in typical fa… read more
Daniel
Daniel
Engineer
Bachelor's Degree
116 satisfied customers
I have a Roku box connected with an AT&T Uverse and Bose 3-2-1
I have a Roku box connected with an AT&T Uverse and Bose 3-2-1 media center to a Panasonic plasma TV. My player is connected to the Uverse router with an ethernet cable. My problem is when I try to co… read more
Hank Sullivan
Hank Sullivan
Associate Degree
265 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x