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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku has stopped working. Please advise. Roku 1. I think

Customer Question

My roku has stopped working. Please advise.
JA: What's the make/model number of your device? How old is it?
Customer: Roku 1. I think about 5 years
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days. I called yesterday and was told that I need to reactivate. Can you help me with this?
JA: Anything else you want the Video Expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly do you see when you try to access your Roku?

Please let me know

Customer: replied 1 month ago.
A blank screen with the Roku logo on the right side of the screen
Expert:  Richard replied 1 month ago.

Thanks

Is it a Roku Stick or Roku box?

Please let me know

Customer: replied 1 month ago.
I don't understand charges in order to get my Roku working. Is this a Roku expense?
Customer: replied 1 month ago.
Is this a Roku expense for me?
Expert:  Richard replied 1 month ago.

this is a paid technical support desk, please speak to customer service regarding all cost if you did not read this when creating the question.