How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Recorders and Players Question Here...
Louie is online now
A new question is answered every 9 seconds

When I try to play a Netflix movie using my Roku it says

Customer Question

When I try to play a Netflix movie using my Roku it says "usage limit exceeded". What do I do?
JA: What's the make/model number of your device? How old is it?
Customer: Not sure. I've been using this since about 2011.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I wanted to watch a Netflix movie. I did everything as usual but I was blocked by that message.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Hi there and welcome

It means too many people are using the Netflix under your account, there is a limit based on your subscription type.

How many places do you have it installed?

Customer: replied 1 month ago.
One installation. Nobody else lives here or has access to it here as far as I know.
Expert:  Richard replied 1 month ago.

Which model Roku do you have?