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Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 11453
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My roku is frozen. What do I do, 2 years old, Just now. I

Customer Question

My roku is frozen. What do I do
JA: What's the make/model number of your device? How old is it?
Customer: 2 years old
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just now. I was back tracking a show and it froze up. So it shows all the steaming sources but no ability to click on them
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

As an initial step, please shut the tv off,

then unplug power to the roku for a few minutes,

replug, power the tv back on, and test out how the roku works at that point.

Let me know if that works for you,



Customer: replied 1 month ago.
I have done this numerous times as I am doing now
Customer: replied 1 month ago.
What else should i do?
Expert:  Shahid replied 1 month ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

Do you get Roku home screen/ logo on TV?

If so, then it seems your Roku remote isn't working to operate the Roku device. Please put new batteries on Roku remote and find pairing button in battery area, press and hold pairing button for 3 seconds on remote, release it and wait 10 seconds.

Now press Home button on Roku remote, does it work?
Please reply back with the result.