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When I open the Roku the screen continually moves to the…

Customer Question
When I open the...

When I open the Roku the screen continually moves to the left showing different movies. Unable to access roku menu

Technician's Assistant: What's the make/model number of your device? How old is it?

It is a roku stick , about 8 months old

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Have not used it in several months. When I tried to open roku tonight this is what happened

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

I don't know what else to ask or say

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 4 hours by:
9/12/2017
Electronics Technician: Pete, Engineer replied 11 months ago
Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 20,616
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Recorders and Players Question
Electronics Technician: Pete, Engineer replied 11 months ago

Have you tried pressing the Menu button on your Roku remote?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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