Recorders and Players

Recorder player problems? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am getting a U61 error code on my DMR es35 video recorder…

Customer Question
I am getting a...

I am getting a U61 error code on my DMR es35 video recorder when I insert a blank dvd. what does this mean?

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Panasonic

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Panasonic DMR-ES35v and it just started last night.

Submitted: 9 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 5 minutes by:
9/11/2017
Electronics Technician: Infotech Anthony, Technician replied 9 months ago
Infotech Anthony
Infotech Anthony, Technician
Category: Recorders and Players
Satisfied Customers: 16,100
Experience: Many Years experience players and recorders in all formats
Verified

Hello

Welcome

A U61 error means a communication error between micro-processors, please initially try a reboot of the unit disconnect the unit from wallpower wait 5 mins then replug back in again,let me know if there is any change please

Anthony

Ask Your Own Recorders and Players Question
Customer reply replied 9 months ago
after trying this reboot the problem still remains
Customer reply replied 9 months ago
i will continue with a chat
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

OK sorry that did not work there is another option that we can use not guaranteed but is worth a try as the main cause of this is bad connections on the micros a difficult job thing is I am out on service calls and cant get you that info for a few hours

Ask Your Own Recorders and Players Question
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

Are you OK with that?

Ask Your Own Recorders and Players Question
Customer reply replied 9 months ago
that works. i will look here for your suggestion.
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

With the unit in STANDBY mode (OFF) PRESS VHS to DVD dubbing>>OPEN\CLOSE>>DVD STOP buttons ALL AT THE SAME TIME for 5 seconds you will see SERV in the display (if you do not see it try again)then press the button 9 followed by 9 again this should reset the unit, let me know if you have success or not with that

Ask Your Own Recorders and Players Question
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

How is this working out please?

Ask Your Own Recorders and Players Question
Customer reply replied 9 months ago
I did as you told me. when I hit the 9 the second time a CLR message showed up.
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

Yes that is good!

It means its reset so please switch it OFF then back onagain and you should be good ,let me know

Ask Your Own Recorders and Players Question
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

CLR means clear

Ask Your Own Recorders and Players Question
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

If this works out OK (I am pretty confident it will be) could you please rate me 3 to 5 stars with the rating bar of stars at the top of the page thank you the site will then pay me,any issues let me know

Anthony

Ask Your Own Recorders and Players Question
Customer reply replied 9 months ago
Now I get a U88 code.
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

Try rebooting again by unplugging from wallpower wait 1 min replug back in again

Ask Your Own Recorders and Players Question
Customer reply replied 9 months ago
I am getting a message on the screen that says the self-check has failed. and then it opens the dvd drive and shuts down
Electronics Technician: Infotech Anthony, Technician replied 9 months ago

Let me explain what we have done so far, the code I sent is a service techs code to enter the service menu of the unit and in your case reset it,the machine has done that and usually fault clears however as I said at the start the underlying cause of this is bad comms between micros,there are two control micros and they can suffer from bad connections needing to be re-flowed of solder this has to be done by panasonic but as you can understand the unit is very old now and the costs make that exercise none economical, the unit now jumping around like this means the micros are corrupt so what you should do now is leave the unit unplugged from wall-power for at least 12 hours it may reset the machine,if it does not then I am afraid there is nowhere left to go with this its as I stated in my opening message to you

I know this is not a good outcome so far however maybe I have helped in some way with you making a decision on this?if so I would appreciate a 3 to 5 star rating so the site can credit me thank you,rating bar of stars is top of the page thanks again

Anthony

Anthony

Ask Your Own Recorders and Players Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Infotech Anthony Your Own Question
Infotech Anthony
Infotech Anthony
Infotech Anthony, Technician
Category: Recorders and Players
Satisfied Customers: 16,100
16,100 Satisfied Customers
Experience: Many Years experience players and recorders in all formats

Infotech Anthony is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

774 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

52 satisfied customers

Over 25 years experience in electronic repair and design.

Shaheen

Shaheen

Technician

27 satisfied customers

Chief Technical Officer for 2+ years

< Previous | Next >

Related Recorders and Players Questions
I can't get past the initial Roku screen; mostly blue with 3
I can't get past the initial Roku screen; mostly blue with 3 colored waves at the bottom has Roku and happy fathers day in upper left and time in upper right, nothing from remote makes a difference. G… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
En la pantalla de rocu me piden el codigo que es TDHV. 79
En la pantalla de rocu me piden el codigo que es TDHV … read more
Harry
Harry
2 satisfied customers
Only 32 out of a total 88 videos in my library are visible
only 32 out of a total 88 videos in my library are visible in my roku ultimate box. All were formerly visible and playable … read more
Harry
Harry
2 satisfied customers
Acorn TV says there is connection problem but I am getting
Acorn TV says there is connection problem but I am getting my Netflix and other streaming sites ok. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I get low case numbers on password page. Toshiba high
when I pluged in the roku I lost control of the tv … read more
Harry
Harry
2 satisfied customers
When I do a search and it shows on the right side I click on
When I do a search and it shows on the right side I click on the show, i.e. Goliath, it will not come up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
Trying to get Roku & it's froze on the activation code &
Trying to get Roku & it's froze on the activation code & remote won't work it's still on pairing green lite won't quit blinking … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't log in. Keeps saying my password is not correct. The
I can't log in. Keeps saying my password ***** ***** correct. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
My Crosley turntable stopped turning after it played one
my Crosley turntable stopped turning after it played one side of the record.I have used it only 4 times. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
324 satisfied customers
My remote does not appear to be communicating with the RORU
My remote does not appear to be communicating with the RORU receiver. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My roku tv shows it has a wifi connection to internet but
my roku tv shows it has a wifi connection to internet but none of the apps work and says check internet connection … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Why can I not access Maxgo? It is an isignia device, I
It is an isignia device, I purchased it about 3 months ago … read more
Harry
Harry
2 satisfied customers
I have two Roku Express boxes. Box 1 shows a poor wifi
I have two Roku Express boxes. Box 1 shows a poor wifi connection. Box 2 shows an excellent wifi connection. When I switch them, Box 1 now shows a fair connection (attached to the TV that formerly sai… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I bought a used compact stereo SE-4908. in excellent
I bought a used compact stereo SE-4908. in excellent condition, AM_FM radio Cassette Tape & 8 track And record player every thing was unbelievable condition. Playing the 3rd record, the player stopped… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
324 satisfied customers
It keeps cutting out and reloading. Hhhh Roku 2 xs. Pulling
Pulling the plug to disconnect it for 30 seconds or more … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
I cannot bring the "Let's get started" page up. I have Roku
I cannot bring the "Let's get started" page up. I have Roku Express. … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
324 satisfied customers
I misplaced my roku remote. How do I find out. I have tried
I have tried to acces thru my tv input but it sends me to netflix ad This happens even when igo back to regular tv … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My dvd player attached to my TV and cable box won't play the
Hi my dvd player attached to my TV and cable box won't play the movie etc. on the TV. I've checked the wires and everything looks attached correctly. It used to play everything just fine. I don't know… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x