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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When I bring up the list of movies and tv shows, I no longer

Customer Question

When I bring up the list of movies and tv shows, I no longer have pictures just blank boxes. What is going on?
JA: What's the make/model number of your device? How old is it?
Customer: Model number: 2710X. Not sure how old, maybe 4 years.
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple of days. Don't think
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No. Just how to fix it.
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Shahid replied 1 month ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 1 month ago.

- Have you tried to reboot your Roku device and reply back with the result?