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Pete
Pete, Engineer
Category: Recorders and Players
Satisfied Customers: 18127
Experience:  Over 16 years experience installing and repairing electronics.
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On Friday and Saturday night when internet access is heavy,

Customer Question

On Friday and Saturday night when internet access is heavy, my Roku 2 device often cannot download movies. Instead it says "checking connection" and aborts the transmission. Last time this happened, I removed my Roku 2 device and installed my older Roku device. The movie downloaded successfully. Why won't my Roku 2 device work? What can I do?
JA: What's the make/model number of your device? How old is it?
Customer: model number is ***** I think I got it over a year ago as a gift for donating to KQED.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was an issue when I first tried to install it - so I returned to my older device. Probably about 8 months ago I started using the Roku 2 device. The "checking connection" message did not occur for awhile, but has recently started happening more and more over the last month.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Pete replied 1 month ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

This can happen at peak times when other users are using up the available bandwidth in your area.

To avoid this, you can use the Roku at off-peak times or upgrade to a faster internet package if one is available in your area.