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I'm 81 so you will have to be patient! I turned my Roku on…

Customer Question
I need help!...

I need help! I'm 81 so you will have to be patient! I turned my Roku on and get the Roku page with all the skyscrapers, but I can't get the Home page or anything else! My cell # is 201 41`5 2304 if you can't help me online!

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Sharp Aquos------I've had Roku two years never had this problem! my email address is***@******.***

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This happened this morning

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Not really

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 2 minutes by:
9/11/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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