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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When I open Channels on Netflix and Amazon the individual

Customer Question

When I open Channels on Netflix and Amazon the individual movies are not down loading onto the page. Not sure what to call that, maybe the page interface is not working.
JA: What's the make/model number of your device? How old is it?
Customer: I have a Roku 1 for almost 2 years and using flat screen JVC tv which is fairly new.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just recently about a week now. not sure what caused it. Though recently did try to access another channel call Babes which appeared to be blocked. Might have caused some sort of short circuiting
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please