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We received error code o14.4o, Which device, We were trying…

Customer Question
We received error code...

We received error code o14.4o

Technician's Assistant: What's the make/model number of your device? How old is it?

Which device

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We were trying to connect rukh to our wireless internet tried twice go this error code

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Recorders and Players
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Customer reply replied 8 months ago
Model number 464ox
Customer reply replied 8 months ago
We have had the device 3 days where are you answering us?
Answered in 23 minutes by:
9/10/2017
Electronics Technician: Nathan, Technician replied 8 months ago
Nathan
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 29,577
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Is this your first time trying to set this up, or has it worked previously?

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Customer reply replied 8 months ago
First time
Customer reply replied 8 months ago
Please call
Electronics Technician: Nathan, Technician replied 8 months ago

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info).

If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

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Customer reply replied 8 months ago
What is current status? I cleared the TX w/ my bank!
Customer reply replied 8 months ago
Nathan? R U there?
Customer reply replied 8 months ago
Hello!
Electronics Technician: Nathan, Technician replied 8 months ago

You'll need to click the call request button on your end again so that I can accept it.

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Customer reply replied 8 months ago
Why can't we talk on phone?
Electronics Technician: Nathan, Technician replied 8 months ago
Because the call service has not been approved yet. You have to click on the phone call request button to approve that service/fee. Even if your bank has the prior request has expired now and has to be processed again.
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Customer reply replied 8 months ago
Please, let's get me up and using ROKU!
Customer reply replied 8 months ago
R U there?
Customer reply replied 8 months ago
Why can't we talk? It would be so much easier!
Electronics Technician: Nathan, Technician replied 8 months ago
We can once you click the call request button on your screen so that I can accept it.
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Customer reply replied 8 months ago
Why the ooops!
Customer reply replied 8 months ago
Am I ever going to use ROKU?
Electronics Technician: Nathan, Technician replied 8 months ago

I have no control over the site functions. For me to be able to call you, you would have to click on the call request button on your end.

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Electronics Technician: Nathan, Technician replied 8 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 773
773 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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