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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We received error code o14.4o, Which device, We were trying

Customer Question

We received error code o14.4o
JA: What's the make/model number of your device? How old is it?
Customer: Which device
JA: How long has this been an issue? What happened right before this popped up?
Customer: We were trying to connect rukh to our wireless internet tried twice go this error code
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No thank you
Submitted: 1 month ago.
Category: Recorders and Players
Customer: replied 1 month ago.
Model number 464ox
Customer: replied 1 month ago.
We have had the device 3 days where are you answering us?
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Is this your first time trying to set this up, or has it worked previously?

Customer: replied 1 month ago.
First time
Customer: replied 1 month ago.
Please call
Expert:  Nathan replied 1 month ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info).

If you prefer to continue here in chat, that is fine too. Just let me know either way.

Thanks,

Nathan

Customer: replied 1 month ago.
What is current status? I cleared the TX w/ my bank!
Customer: replied 1 month ago.
Nathan? R U there?
Customer: replied 1 month ago.
Hello!
Expert:  Nathan replied 1 month ago.

You'll need to click the call request button on your end again so that I can accept it.

Customer: replied 1 month ago.
Why can't we talk on phone?
Expert:  Nathan replied 1 month ago.
Because the call service has not been approved yet. You have to click on the phone call request button to approve that service/fee. Even if your bank has the prior request has expired now and has to be processed again.
Customer: replied 1 month ago.
Please, let's get me up and using ROKU!
Customer: replied 1 month ago.
R U there?
Customer: replied 1 month ago.
Why can't we talk? It would be so much easier!
Expert:  Nathan replied 1 month ago.
We can once you click the call request button on your screen so that I can accept it.
Customer: replied 1 month ago.
Why the ooops!
Customer: replied 1 month ago.
Am I ever going to use ROKU?
Expert:  Nathan replied 1 month ago.

I have no control over the site functions. For me to be able to call you, you would have to click on the call request button on your end.

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan