How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electrotech2017 Your Own Question
Electrotech2017, Technician
Category: Recorders and Players
Satisfied Customers: 89
Experience:  I'm an Audio Video Technician with 25 years experience.
Type Your Recorders and Players Question Here...
Electrotech2017 is online now
A new question is answered every 9 seconds

Connected to tv on hdmi 2 but cannect connect error code

Customer Question

connected to tv on hdmi 2 but cannect connect error code 014.41
JA: What's the exact make and model of your television? And have you done any troubleshooting yourself?
Customer: tcl roko tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: brand new
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Electrotech2017 replied 1 month ago.
Hello my name is ***** ***** I'm happy to assist you with your TV issue.
Expert:  Electrotech2017 replied 1 month ago.
You might get this error code if password ***** are entering is incorrect or when there are restriction settings enabled on your router.
Confirm you are selecting the correct wireless network name
Verify that you are entering the correct password. Remember passwords are case sensitive.
Check if you have MAC Address Filtering enabled on your router? This restricts specific devices to access your network. If yes, you have to add your TCL Roku TV's Wireless MAC Address to your router's allowed list. For instructions, refer to your router's user manual or visit the router manufacturer's website.
Expert:  Electrotech2017 replied 1 month ago.
What are you trying to connect to HDMI 2 ? Have you tried to perform a Firmware update ?
Expert:  Electrotech2017 replied 1 month ago.
For information I also attached the link to all error codes which can come up on your particular TV brand.
Expert:  Electrotech2017 replied 1 month ago.
Hello, please let me know if I can be of any further help. If not and you are satisfied please provide me with a positive rating, so I can close out the question. Have a good night
Expert:  Electrotech2017 replied 17 days ago.
Thank you for allowing me to help you with your TV issue. I want nothing more than you to be 100% satisfied with my assistance. If you need additional information please use the reply box to let me know. If you are all set and happy with my assistance, please remember to use the starts above to rate my assistance so we can close this question out.