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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My roku tv wont turn on It has the red light that flashes

Customer Question

My roku tv wont turn on It has the red light that flashes and I get the TCL ROKU TV but it wont goto the home screen. the light just keeps flashing and it keeps going on and off. i changed the batteries in the remote but that didnt help help
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: TCL 32S3800 32-Inch 720p Roku Smart LED TV (2015 Model for about the last week it was slow to turn on but that is all I just bought it in March
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no i dont think so just how to get it to work again
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Mike G. replied 1 month ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Expert:  Mike G. replied 1 month ago.

Have you tried any sort of reset yet?

Customer: replied 1 month ago.
i have it unplugged but that is it. i think it is stupid to pay 30 dollars when the thing isunder warrenty
Expert:  Mike G. replied 1 month ago.

I'm confused. You say it's a 2015 model but you say you just bought it. Where did you buy it?

Customer: replied 1 month ago.
no i do not want to pay extra can you just type what to do
Expert:  Mike G. replied 1 month ago.

I'm confused. You say it's a 2015 model but you say you just bought it. Where did you buy it?