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electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 682
Experience:  Worked on these instruments for over 15 years.
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Watching Netflix, then suddenly no picture but I can hear

Customer Question

Watching Netflix, then suddenly no picture but I can hear the show. I tried starting over to no avail. Tried changing to Hulu, then Amazon - same thing. I can hear the show but cannot see it.
JA: What's the make/model number of your device? How old is it?
Customer: model 3700x. Bought it January
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened. Never happened before. I backed it up 4 frames to re-see something
JA: Anything else you want the Video Expert to know before I connect you?
Customer: can't think of anything
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  electronicsguy replied 1 month ago.

Hi welcome to just answer

I am sorry to hear that your system is not working.

Can you try to reset the system by disconnecting power on roku, disconnect power adapter on WiFi router, disconnect the connection between roku and tv, let them sit for 5 minutes and then try to put them back together and try again.

Let me know the results