How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: Recorders and Players
Satisfied Customers: 25861
Experience:  Electronics technician for install, troubleshooting, and repairs.
Type Your Recorders and Players Question Here...
Nathan is online now
A new question is answered every 9 seconds is no longer going on,part of my package,help,

Customer Question is no longer going on,part of my package,help
JA: What's the make/model number of your device? How old is it?
Customer: Model 3700x,less than one year
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just last night
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me what package you are referring to? A cable or satellite subscription?

Customer: replied 1 month ago.
Expert:  Nathan replied 1 month ago.

Okay you were inquiring about a roku device in your initial question.

The hgtv app on the roku can be accessed if you subscribe to that channel as part of a cable/satellite service. If your satellite company is changing their lineup, you would have to change to a corresponding package that did offer the channels you want. Otherwise when they discontinue your current plan, your hgtv app on the roku will no longer work either, it will give you an error message when you try to use it.

If you don't want to upgrade your satellite plan, or even want to consider dropping it entirely, what I'd recommend as a much lower cost alternative is to get the extra channels you want through slingtv: that is about $20 a month but in many cases can completely replace cable/satellite service, if you have a smart tv or a roku or fire tv device on each of your tvs to access the app, it gives you access to many different subscription channels, including hgtv, without the cost of a satellite service subscription.