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Recently got the Premier everything working great until

Customer Question
Hi Pearl - recently...

Hi Pearl - recently got the Premier everything working great until suddenly the remote wasn't working. I changed the batteries with brand new ones, the roku beeped once and I was able to navigate to Netflix when suddenly the remote stopped working again. rebooted, changed batteries with other new ones didn't work. 3 days now its not working - sent message through support email - nothing yet. Please advise

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Model: 4630x

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
9/8/2017
Electronics Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 11 months ago

Please click on the link below and follow the steps that apply to your Roku and see if the remote properly resets:

https://support.roku.com/article/208755708-what-to-do-if-you-have-problems-with-your-roku-remote

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