Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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Please perform the following steps:
1) Shut the TV off and unplug the mini-USB power cord from the Roku stick (leave the stick plugged into the TV).
2) Wait 30 seconds and reconnect the USB power cable then turn the TV on.
3) Try to access Netflix and see if you have the same issue.
4) If so, then locate the tiny pinhole reset button on one of the thin sides of the Roku and press and hold that using a paperclip for 10 full seconds and release. The Roku letters should display on the screen and the device should ask you to set it up as if it were new.
Let me know what happens after you try those steps please.
Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?
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