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Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 38379
Experience:  Over 20 years fixing Electronically devices
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I cant connect my tv. it used to work ok but I changed my

Customer Question

I cant connect my tv. it used to work ok but I changed my security password. it worked on my laptop and on my commputer
JA: What's the make/model number of your device? How old is it?
Customer: Roku 1year
JA: How long has this been an issue? What happened right before this popped up?
Customer: just had 2many people on so I cut them off by changing security password
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please