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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Just opened account up and running, sound but no picture,

Customer Question

just opened account up and running, sound but no picture
JA: What's the make/model number of your device? How old is it?
Customer: roku premiere+ 4k HDR brand new
JA: How long has this been an issue? What happened right before this popped up?
Customer: open the account one hour ago to get it up and running but have no picture
JA: Anything else you want the Video Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

I need to ask for some more info to help here.

1) What's the model number off of the back of the TV that the Roku is connected to?

2) Were you able to see the Roku letters display and also the APPS display?

3) When did the screen go black- was it only after selecting a program to play?

Please reply back and we can proceed.