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Just opened account up and running, sound but no picture,

Customer Question
Just opened account up...

Just opened account up and running, sound but no picture

Technician's Assistant: What's the make/model number of your device? How old is it?

Roku premiere+ 4k HDR brand new

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Open the account one hour ago to get it up and running but have no picture

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 7 hours by:
9/8/2017
Electronics Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,827
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 11 months ago

I need to ask for some more info to help here.

1) What's the model number off of the back of the TV that the Roku is connected to?

2) Were you able to see the Roku letters display and also the APPS display?

3) When did the screen go black- was it only after selecting a program to play?

Please reply back and we can proceed.

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