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I cannot get onto Netflix the little box is hilighted up but

Customer Question
is black in the inside...
I cannot get onto Netflix the little box is hilighted up but is black in the inside of it.
JA: What's the make/model number of your device? How old is it?
Customer: I don't know the model # but it is less then two years, I think.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I watched Tuesday but last night and today it will not work.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: I will get my operating devise from downstairs if u give me a minute
Submitted: 3 months ago.Category: Recorders and Players
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Answered in 1 minute by:
9/7/2017
Electronics Technician: Shahid, Technician replied 3 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 11,669
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 3 months ago

- Could you please get me the model and brand of device in question used to watch Netflix?

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Louie
Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 756
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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