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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When we r watching a movie, the movie quits & says it's

Customer Question

When we r watching a movie, the movie quits & says it's "retrieving" & this keeps going on many times. How do we fix this?
JA: What's the make/model number of your device? How old is it?
Customer: It's only a few months old
JA: How long has this been an issue? What happened right before this popped up?
Customer: Pretty much from the beginning
JA: Anything else you want the Video Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  Richard replied 1 month ago.

Hi there and welcome

What is the make and moel of the device you are watching the movie on? And which service are you using?

Please let me know

Thank you