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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Went off line trying to get back online with my Roku got to

Customer Question

went off line trying to get back online with my Roku got to user name got pass that went to pass word then came this error code RGE-1001, could you please let me know what I did wrong so that I can back watching T.V. I have no idea how I logged off...DONNELL
JA: What's the make/model number of your device? How old is it?
Customer: 3700R (Roku) 2016 model
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't know what I was doing but the T.V. was off and I was trying turn it back on and when I got to the password ***** gave me a Generic Error, This code is RGE-1001. It has only been like 2 days.
JA: Anything else you want the Video Expert to know before I connect you?
Customer: Tell the person Thank You.........
Submitted: 1 month ago.
Category: Recorders and Players
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

I apologize for the long wait.

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