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I cannot play a dvd? I have a Panasonic DV3 HDD & DVD

Customer Question
I cannot play a...

I cannot play a dvd ?

Technician's Assistant: What's the make/model number of your device? How old is it?

I have a Panasonic DV3 HDD & DVD Recorder and am at present unable to play DVD's. Message coming up on my Panasonic Plasma Viera Model TH-42PZ700A - Not compattable system tv setting

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just recently it has started to do this. I can still record programs from tv onto the hard drive without any problem

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 22 hours by:
9/7/2017
Electronics Technician: Electrotech2017, Technician replied 10 months ago
Electrotech2017
Electrotech2017, Technician
Category: Recorders and Players
Satisfied Customers: 321
Experience: I'm an Audio Video Technician with 25 years experience.
Verified
Hello my name is ***** ***** I'm happy to assist you with your Panasonic DVD recorder. Could you tell me the exact model number of the unit ? Which should be printed at the back.
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Electronics Technician: Electrotech2017, Technician replied 10 months ago
Experience showed if a DVD mechanism does not play discs anymore, could be caused by a dirty laser lens or weak optical pickup assy. So the first step is to try a cd/ dvd lens cleaning disc.
Here is a link to one of those discs https://www.walmart.com/ip/Maxell-190048-CD-CD-ROM-DVD-Laser-Lens-Cleaner/10135700?wmlspartner=wlpa&selectedSellerId=0&adid=22222222228009489776&wl0=&wl1=g&wl2=m&wl3=40330325192&wl4=pla-78289576232&wl5=9028090&wl6=&wl7=&wl8=&wl9=pla&wl10=8175035&wl11=online&wl12=10135700&wl13=&veh=sem
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Electronics Technician: Electrotech2017, Technician replied 10 months ago
Good evening, if you are all set ? Could you please provide me with a positive rating so I can get credit for my assistance. I would appreciate it. Have a good night
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Electronics Technician: Electrotech2017, Technician replied 10 months ago
Hello, please let me know if I can be of any further help. If not and you are satisfied please provide me with a positive rating, so I can close out the question. Have a good night
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Electrotech2017
Electrotech2017
Electrotech2017, Technician
Category: Recorders and Players
Satisfied Customers: 321
321 Satisfied Customers
Experience: I'm an Audio Video Technician with 25 years experience.

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