Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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Please try a reset of the Roku as follows:
1) Shut the TV off and unplug the Roku stick from the TV.
2) Disconnect the micro USB cord from the Roku, wait 10 seconds and plug it back in.
3) Remove the remote batteries. Wait 30 seconds and put them back in.
Turn the TV on and let me know if the remote then responds to get to the Roku home screen.
Okay so the remote has lost its paring with the stick. Do you have new batteries you can put in the remote please?
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I'm not privy in any way to billing- did you see the post where I said that?? Okay back to your Roku- the next step is to perform a full reset of the Roku. Please look along one of the thin sides of the Roku for a tiny reset button (it's recessed) and use a paperclip to press and hold that button for 7 full seconds. Let me know what happens.
Are you still there please?
Okay so now in a minute or so the remote should work and navigate the Home Screen- does it?
Okay if the remote does not flash the light on the handle then it indicates that the issue is a faulty/bad remote and it would need to be replaced.
If you can tell me which Roku stick you have then I can search for a replacement remote for you if you'd like.
Okay, so.....are you saying the remote is now working?
Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?
Yes simply follow the on screen instructions and you should be all set.
You're very welcome! Also you paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?