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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just bought Roku express, Tv, Sharp is the maker, Aquos

Customer Question

I just bought Roku express
JA: What's the make/model number of your device? How old is it?
Customer: Tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: Sharp is the maker
JA: Anything else you want the video expert to know before I connect you?
Customer: Aquos sharp - 1080 is the name of the tv
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

Are you having any difficulties to connect Roku device to Sharp TV?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I'm getting impatient
Customer: replied 2 months ago.
I'm returning this product if I can't get immediate answer
Expert:  Shahid replied 2 months ago.

OK, please connect Roku device into HDMI input of TV.

Expert:  Shahid replied 2 months ago.

Grab Sharp TV remote, push input button and select correct HDMI input source where the Roku device is hooked in.

Expert:  Shahid replied 2 months ago.

Do you get Roku logo/ home screen on TV?

Customer: replied 2 months ago.
I did and there's no light showing on roku
Expert:  Shahid replied 2 months ago.

OK, there would be a power adapter and a cable supplied with Roku device, hook the power cord on rear of device to power it On

Customer: replied 2 months ago.
I did & it didn't work
Expert:  Shahid replied 2 months ago.

This is odd, it could be power adapter or connection cable issue which is causing no power to Roku device.

Least likely it could be Roku device internal problem.

Can you try another power adapter and cable into Roku device? A cellphone charger and charging cable will work for this test.

Customer: replied 2 months ago.
I just connected with charging cable that comes with roku. There's light showing faintly on Roku but still not working or showing on my tv
Customer: replied 2 months ago.
I didn't know that it's going to be this painful to hook up this devices
Customer: replied 2 months ago.
I think I will return it and get my money back from the store
Expert:  Shahid replied 2 months ago.

Sorry about it, if you have decided to return it to store then I can't do any thing more.

Good luck~