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Have a Roku express plus am getting a Black and picture, The…

Customer Question
Have a Roku express...

Have a Roku express plus am getting a Black and white picture

Technician's Assistant: What's the make/model number of your device? How old is it?

The Roku or tv?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought the Roku and trying to install it

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
8/5/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 46,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

Black and white picture using the Red, White and Yellow connections correct? If so, please get me the model number off of the back of the TV and I can tell you what to do.

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Customer reply replied 6 months ago
RCA 20F514TD
Customer reply replied 6 months ago
Am using the red blue and green connections.. They are the only ones that work at all.. But black and white
Electronics Technician: Aric, Technician replied 6 months ago

Hmm, okay, that's not what I expected. Please tell me specifically where you have those cables connected specifically on the TV as I don't believe this TV has red,blue,green component inputs?

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Customer reply replied 6 months ago
it does.. The red cord is in the red hole under where it says component video.. White plug in blue hole, yellow plug in green hole
Electronics Technician: Aric, Technician replied 6 months ago

You're not using the correct connections- plugging a yellow RCA composite video cable into a green component hole gives a black and white picture- so there's the issue, that won't work. So what exactly is wrong with the Red,White and Yellow MATCHING jacks on the TV??

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Customer reply replied 6 months ago
Nothing happens at all
Electronics Technician: Aric, Technician replied 6 months ago

With those connections the way they are now- you also don't have any sound. They're completely wrong. Red,White and Yellow MUST connect to matching Red,White and Yellow jacks. You can't mix and match component/composite signals. Nothing happens because the TV is not set to the correct Input. Do you know how to select the various Video Inputs on the TV?

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Customer reply replied 6 months ago
If I plug the cords into the correct colors on the front or the back and scroll through the inputs.. All say no signal
Electronics Technician: Aric, Technician replied 6 months ago

Then something is wrong with your TV, as all that's required to connect the Roku is to use matching red,white and yellow cables into the same color jacks and then select the correct Input. The way you have the cables now will ONLY give you a black and white picture and no sound. There's no way to correct that issue, and since you said the TV doesn't work with standard RCA red, white and yellow inputs- then it indicates a defect in the TV.

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Electronics Technician: Aric, Technician replied 6 months ago

Have you tried using the SIDE MOUNTED AV jacks on the TV yet?

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Customer reply replied 6 months ago
I don't know what those are?
Electronics Technician: Aric, Technician replied 6 months ago

They're another set of red,white and yellow jacks on the TV?? They MATCH the colors of the cables you're trying to connect. Can you see them??

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Customer reply replied 6 months ago
I tried both the ones on the front of the tv and the back of the tv
Electronics Technician: Aric, Technician replied 6 months ago

Then you're in need of a new TV in order to use the Roku as the set's AV jacks are non-functional which indicates a hardware issue.

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Customer reply replied 6 months ago
Well that is unhelpful
Electronics Technician: Aric, Technician replied 6 months ago

It's not within normal operation of the TV to not receive a signal from it's AV jacks, when the correct Input is selected. Since you stated that it's not use error, then the only thing it can be is your TV, and I am not able to change those facts.

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Customer reply replied 6 months ago
A waste of $26 though..
Electronics Technician: Aric, Technician replied 6 months ago

You said you've already used all of the jacks I'm mentioning and already selected all of the Inputs and still get no signal, so this essentially means you've done everything correctly and are not getting a signal. I can only tell you the correct way to connect this- I cannot fix a malfunctioning TV from here. That is beyond my control. I'm sorry for the bad news on this one and wish there were a quick fix.

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Electronics Technician: Aric, Technician replied 6 months ago

And much cheaper than face to face with a tech, who would charge $100 to come into your home and run through the same things we just did.

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Customer reply replied 6 months ago
Would never have done that anyway
Electronics Technician: Aric, Technician replied 6 months ago

Regarding what you paid- I have not been paid a dime for working with you. You paid the site a deposit and I am only paid with a proper rating. However it seems you're unhappy with the outcome and therefore don't believe I should be credited for working with you.

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Electronics Technician: Aric, Technician replied 6 months ago

Well I am out my time on this one, so I will opt out at this point.

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Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,542
Experience: 10+ years
Verified

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Customer reply replied 6 months ago
The other technician felt it was a hardware issue and couldn't help me.. If you can give me a new idea..it would be welcome.
Electronics Technician: Josh, Technician replied 6 months ago

I have read over the previous chat and unfortunately, I do agree with the previous technician that it is a hardware issue. I understand that you are not happy with our answer but there are times where we have to deliver bad news.

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Josh
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,542
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Experience: 10+ years

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