Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
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Black and white picture using the Red, White and Yellow connections correct? If so, please get me the model number off of the back of the TV and I can tell you what to do.
Hmm, okay, that's not what I expected. Please tell me specifically where you have those cables connected specifically on the TV as I don't believe this TV has red,blue,green component inputs?
You're not using the correct connections- plugging a yellow RCA composite video cable into a green component hole gives a black and white picture- so there's the issue, that won't work. So what exactly is wrong with the Red,White and Yellow MATCHING jacks on the TV??
With those connections the way they are now- you also don't have any sound. They're completely wrong. Red,White and Yellow MUST connect to matching Red,White and Yellow jacks. You can't mix and match component/composite signals. Nothing happens because the TV is not set to the correct Input. Do you know how to select the various Video Inputs on the TV?
Then something is wrong with your TV, as all that's required to connect the Roku is to use matching red,white and yellow cables into the same color jacks and then select the correct Input. The way you have the cables now will ONLY give you a black and white picture and no sound. There's no way to correct that issue, and since you said the TV doesn't work with standard RCA red, white and yellow inputs- then it indicates a defect in the TV.
Have you tried using the SIDE MOUNTED AV jacks on the TV yet?
They're another set of red,white and yellow jacks on the TV?? They MATCH the colors of the cables you're trying to connect. Can you see them??
Then you're in need of a new TV in order to use the Roku as the set's AV jacks are non-functional which indicates a hardware issue.
It's not within normal operation of the TV to not receive a signal from it's AV jacks, when the correct Input is selected. Since you stated that it's not use error, then the only thing it can be is your TV, and I am not able to change those facts.
You said you've already used all of the jacks I'm mentioning and already selected all of the Inputs and still get no signal, so this essentially means you've done everything correctly and are not getting a signal. I can only tell you the correct way to connect this- I cannot fix a malfunctioning TV from here. That is beyond my control. I'm sorry for the bad news on this one and wish there were a quick fix.
And much cheaper than face to face with a tech, who would charge $100 to come into your home and run through the same things we just did.
Regarding what you paid- I have not been paid a dime for working with you. You paid the site a deposit and I am only paid with a proper rating. However it seems you're unhappy with the outcome and therefore don't believe I should be credited for working with you.
Well I am out my time on this one, so I will opt out at this point.
I apologize that you had to wait for a response.
Do you still need help with your issue?
I have read over the previous chat and unfortunately, I do agree with the previous technician that it is a hardware issue. I understand that you are not happy with our answer but there are times where we have to deliver bad news.