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I have a model DMR-ES35V DVD Recorder. When I put in a DVD…

Customer Question
I have a model...

I have a model DMR-ES35V DVD Recorder. When I put in a DVD to play I get a picture but no sound. This hooked up to an Xfinity cable box

Technician's Assistant: What is your speaker connected to or paired with? Are all cables connected tightly?

All cables seem to be tight. Sound comes from TV

Technician's Assistant: Have you tried a different audio source (e.g. another TV, computer, or CD)?

No because Panasonic recorder is hooked up to main TV

Submitted: 11 months ago.Category: Recorders and Players
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
8/5/2017
Electronics Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,774
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

So you don't get sound from the recording on the DVD recorder, but you do get sound (from other sources) from the TV, correct? Then tell me, what cable connects the DVD recorder to whatever device it is connected to? an HDMI cable perhaps?

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Customer reply replied 11 months ago
It is just connected yo the small xfinity box
Customer reply replied 11 months ago
Just forget it
Electronics Technician: Russell H., Service Tech replied 11 months ago

An HDMI cable perhaps? if so, you often get this sort of partial-transmission problem with either cheap HDMI cables, or dirt / dust on the connectors, or not-quite-seated cables.

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