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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We are getting a message on our Roku screen stating "HDCP

Customer Question

Hello,
JA: Hi. How can I help?
Customer: We are getting a message on our Roku screen stating "HDCP unauthorized. Content disabled. We do not know why...please help?
JA: What Roku model do you have?
Customer: Roku 3
JA: What have you tried so far with your Roku media player?
Customer: We have tried resetting our system. Got three green check marks...all seemed to be ok...but we're at a loss to know what to do now.
JA: Anything else you want the video expert to know before I connect you?
Customer: We have sound but no picture on any of the selections we make.
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

Please reply with Hello so I know you're getting my reply to assist you further.