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We are getting a message on our Roku screen stating "HDCP…

Customer Question
We are getting a...

We are getting a message on our Roku screen stating "HDCP unauthorized. Content disabled. We do not know why...please help?

Technician's Assistant: What Roku model do you have?

Roku 3

Technician's Assistant: What have you tried so far with your Roku media player?

We have tried resetting our system. Got three green check marks...all seemed to be ok...but we're at a loss to know what to do now.

Technician's Assistant: Anything else you want the video expert to know before I connect you?

We have sound but no picture on any of the selections we make.

Submitted: 1 year ago.Category: Recorders and Players
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Answered in 1 minute by:
8/4/2017
Electronics Technician: Shahid, Technician replied 1 year ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,476
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 1 year ago

Please reply with Hello so I know you're getting my reply to assist you further.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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