Recorders and Players

Recorder Player Problems? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Recorders and Players

Can't get my phone to access my Roku and lost the remote,

Customer Question
Can't get my phone...

Can't get my phone to access my Roku and lost the remote, just installed new wifi and can't access it with the tv I mean everything else is connected

Technician's Assistant: How old is the phone?

It worked on my previous wifi so it's not the phone when I try to set up manually it wants IP address and I don't know the tvs IP address, it doesn't discover the tv so guessing the tv isn't connected via wifi and don't know how to connect it with no remote

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Lost the remote months ago, bought a replacement, never worked, then found out phone could be used as a remote, so did that for a few days, but moved and just had internet/wifi set up, but phone is not discovering tv tv is not on wifi for some reason how do I get the tv on wifi? with no remote or phone access?

Technician's Assistant: Anything else you want the video expert to know before I connect you?

I thought I was talking to an expert

Submitted: 6 months ago.Category: Recorders and Players
Show More
Show Less
Ask Your Own Recorders and Players Question
Answered in 5 minutes by:
8/3/2017
Electronics Technician: Richard, Customer Service replied 6 months ago
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 42,234
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Are you accessing the Roku via the Roku stick or box?

Please let me know

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
I don't have a stick or a box, I have a Roku smart tv, lost the remote, installed the app it used to allow me to use the phone like a remote now it's not working. when I try to install my tv it says it doesn't find the device on my phone's IP address.
Electronics Technician: Richard, Customer Service replied 6 months ago

Thanks

The issue is the TV is not connected to your new wifi network that you just installed, the remote on the phone will do everhything whilst the TV is connected to wifi, when it is not, then the phone (and the remote app on it) cannot see the TV and therefore cannot controll it.

You have to get an original remote for it for it to work.

Can you tell me the make and model of the TV and I can source one for you.

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
I can't look up the make and model because I can't get the stupid tv to work. I'm beginning to wish I had never purchased this Roku tv was much happier with my other one and you charge me 40 bucks to tell me I need a new remote, thanks. no clue what model it is, tried replacing the remote back when I lost it and the one I got didn't work. It's a sharp Roku tv unless you know some magic trick to tell the make and model sounds like I'm SOL. Have a nice day.
Electronics Technician: Richard, Customer Service replied 6 months ago

Please check on the back of TV for the model.

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
it's a sharp Roku model number LC-43LB481U
Electronics Technician: Richard, Customer Service replied 6 months ago

Thanks

This is the remote you need, it will work out of the box as soon as the batteries are put in.

https://www.amazon.com/Sharp-LC-RCRUS-17-Roku-Remote-Control/dp/B06Y25PS12

Once the TV is again connected to the wifi which you do using this remote, you can use your phone again if you wish as it will again find the TV

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Recorders and Players Question
Customer reply replied 6 months ago
I've ordered the remote, I will rate once I receive the remote and if it works to solve the problem.
Electronics Technician: Richard, Customer Service replied 6 months ago

ok no problem

Ask Your Own Recorders and Players Question
Electronics Technician: Richard, Customer Service replied 6 months ago

Just let me know if you have any issues or the rating

Ask Your Own Recorders and Players Question
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Recorders and Players
Satisfied Customers: 42,234
42,234 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

761 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Dr. Fix-It

Dr. Fix-It

Technician

430 satisfied customers

Work on all electronic recording devices & sound systems. .

LOAJ3256

LOAJ3256

Technician

328 satisfied customers

35 years technical audio and video systems integrator

Engineer John C.

Engineer John C.

Engineer

166 satisfied customers

Expert in Recorders and Players like the popular ROKU. I am Computer Eng. with 10+ years of experience with network devices.

Daniel

Daniel

Engineer

116 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Rod

Rod

Engineer

70 satisfied customers

FCC Commercial License, ASEET, BSCS

Neil

Neil

Technician

44 satisfied customers

Over 25 years experience in electronic repair and design.

< Previous | Next >

Related Recorders and Players Questions
I have the Roku installed Does my tv have to be on a certain
I have the Roku installed Does my tv have to be on a certain channel. Nothing so far. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Accidentally restarted something now nothing comes on with
Accidentally restarted something now nothing comes on with Xfinity on my Roku. I didn't do initial setup so now WTF! … read more
Harry
Harry
872 satisfied customers
No sound. Has worked previously. Was having issue with
Has worked previously. Was having issue with internet signal and am trying to reactivity now … read more
Harry
Harry
872 satisfied customers
I can't turn on Netflix or hbo. I don't have internet. It
I can't turn on Netflix or hbo. I don't have internet. It was all set up through my rocu tv … read more
Harry
Harry
872 satisfied customers
Spilled coffee on Roku remote. Idk. Left it in rice. opened
spilled coffee on Roku remote JA: What Roku model do you have? Customer: idk JA: What have you tried so far with your Roku media player? Customer: left it in rice. opened it up and dried it off. JA: A… read more
Harry
Harry
872 satisfied customers
About this time last 3 days the infinity x1 dvr stops
About this time last 3 days the infinity x1 dvr stops working which affects other house tvs. Have rebooted countless times. This the second unit as the first defective. … read more
Harry
Harry
872 satisfied customers
This is a cd and VHS # sdv393. I cannot get the volume to
This is a cd and VHS # sdv393. I cannot get the volume to come on. Can you help me with this? … read more
Harry
Harry
872 satisfied customers
It says i['m not connected to internet. Can i talk to you on
It says i['m not connected to internet JA: How's your WiFi signal strength? Can you connect to the Internet using a computer or another device? Customer: no JA: Have you tried restarting both your dig… read more
Harry
Harry
872 satisfied customers
I need to know why my Roku Express + is not feeding
I need to know why my Roku Express + is not feeding correctly and the voices are crackly. Our tv is a new "Element" and HDMI. We have unplugged it, Called Spectrum, they checked our internet feed. All… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to watch Drama Fever on TV with my Roku and this
I am trying to watch Drama Fever on TV with my Roku and this is the message I get. HDCP UNAUTHORIZED. CONTENT DISABLED. There is sound but no picture. After talking with Spectrum, I tried unplugging t… read more
Harry
Harry
872 satisfied customers
I have a Roku that I have had for about 6 years. I usd to
I have a Roku that I have had for about 6 years. I usd to have Amazon on my device but it is no longer on my device. what do I have to do to retrieve this … read more
Harry
Harry
872 satisfied customers
We have a blue ray player that was working and yesterday our
We have a blue ray player that was working and yesterday our Internet severely slowed down from 105 Mbps to 5. I reset the router and modem and now the player doesn't recognize my wireless connection.… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
179 satisfied customers
New iPad5. Which Roku mobile app should I download from the
New iPad5. Which Roku mobile app should I download from the App Store. … read more
Harry
Harry
872 satisfied customers
New device, IPod Nano. Setting up account today. Added name
New device, IPod Nano. Setting up account today. Added name and Visa info when it said to contact support. … read more
Harry
Harry
872 satisfied customers
What do i do if my remote is bad. Tv. Samsdung model
what do i do if my remote is bad JA: Who makes your media player? How old is it? Customer: tv JA: What's the brand and model number of your TV? How old is it? Customer: samsdung model #un55hu6840 JA: … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
I havea roku model #4630X and the remote does not work. have
I havea roku model #4630X and the remote does not work. have tried pushing the button. Need a eplacement. It shows model # RC GR3. Can I order one fom you or please let me know which one I should orde… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
How do I complete the set up. Spectrum. Url the code. Not
how do I complete the set up JA: Who makes your media player? How old is it? Customer: spectrum JA: What have you tried so far with your media player? Customer: url the code JA: Anything else you want… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
I turned on Roku and the "Roku" bounces all over screen I
I turned on Roku and the "Roku" bounces all over screen I cant get it to do anything else … read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x