Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi there and welcome
Are you accessing the Roku via the Roku stick or box?
Please let me know
The issue is the TV is not connected to your new wifi network that you just installed, the remote on the phone will do everhything whilst the TV is connected to wifi, when it is not, then the phone (and the remote app on it) cannot see the TV and therefore cannot controll it.
You have to get an original remote for it for it to work.
Can you tell me the make and model of the TV and I can source one for you.
Please check on the back of TV for the model.
This is the remote you need, it will work out of the box as soon as the batteries are put in.
Once the TV is again connected to the wifi which you do using this remote, you can use your phone again if you wish as it will again find the TV
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
ok no problem
Just let me know if you have any issues or the rating