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I bought the sling blue package and now i want to cancel it…

Customer Question
I bought the sling...

I bought the sling blue package and now i want to cancel it and purchase nexflix only but i have no idea how to do this . can you help me

Technician's Assistant: Who makes your media player? How old is it?

Element tv and ive had it about 2 months

Technician's Assistant: What Element model do you have? How old is it?

It just says element on the front and its new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv works fine no problems on any of my tvs. i just want to stop that sling blue so i can get netflixs

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 1 minute by:
8/2/2017
Electronics Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 11 months ago

What video device you use to get Sling Blue channel on your TV?

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Customer reply replied 11 months ago
i use it on a tv the tv is new all i want to do is cancel the sling blue then i.will get the channel i want
Electronics Technician: Shahid, Technician replied 11 months ago

OK - Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 11 months ago
i will try
Electronics Technician: Shahid, Technician replied 11 months ago

OK, take your time

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Customer reply replied 11 months ago
serial B7D2M0B1D19003502 E17003-kk ELEFW195
Customer reply replied 11 months ago
I need a phone number to call the blue sling group do you have that
Electronics Technician: Shahid, Technician replied 11 months ago

OK, it is Element 19" regular TV, not a smart TV that has builtin apps and internet connectivity facility.

There must be another video device/ media player connected to TV to get Sling or Netflix channel

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Customer reply replied 11 months ago
it is just a regular tv pluged into the wall we unplugged the cable
Electronics Technician: Shahid, Technician replied 11 months ago

OK, I'm out of ideas so will opt out to repost this question for other experts to assist you further.

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Customer reply replied 11 months ago
just forget it i am going to stop payment on the package
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Recorders and Players
Satisfied Customers: 21,933
Experience: 10+ years
Verified

I apologize that you have not received a response yet.

Do you still need help with your issue?

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