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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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How do i get a picture on my roku tv when i click amazon

Customer Question

how do i get a picture on my roku tv when i click amazon prime? usually connects but no picture, i get subtitles
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: 49" tcl about 3 months old
JA: How long has this been an issue? What happened right before this popped up?
Customer: about 1 month, also after netflix trial unable to connect
JA: Anything else you want the video expert to know before I connect you?
Customer: i've subscribed to nfl & espn but unable to connect
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the complete model number of the tv?
Is the sound working?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan