Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
- Have you connected the Roku device into HDMI input of TV?
- If so, select that HDMI input in TV with its remote, do you get Roku Logo or Home screen?
OK, take your time
- What is the label of that HDMI input of TV where Roku is plugged into?
- Is it HDMI-1 or 2 or 3?
- Are you able to select that particular HDMI input in TV?
- Do you get Roku Logo or Home screen?
OK - Could you please get me the complete model number written on back cover or side panel of TV?
Please hold on, let me check TV specs
This TV has 2 HDMI inputs, one is on rear and one on side panel.
Which one is hooked with Roku device?
OK, press Input button on TV remote and select HDMI-1 input source in list that should appear on screen.
Make sure Roku power is ON.
Do you get any thing on TV screen now?
Are you using LG Remote to push Input button on it located on top right corner below the TV button?
Sure, try the Input button located on TV itself, push it a few times to go through different video inputs as one should display Roku screen.
OK, either use Input button on LG remote or TV and select HDMI-1 input to get Roku screen.
OK, do you see Home screen of Roku?
if so, can use Roku remote to navigate in that home screen?
OK, do you see any option button of 'search more' there?
May be any mistake in entering correct wifi password..
OK, let me opt out to repost this question for other experts to assist you further.
Hi there and welcome
Remove the power to your wifi router, wait 5 minutes, connect the power to the router and tell me if the Roku can then connect to the wifi network please.
Ok, what is the make and model of your wifi router?
On the back of it is a reset button. Using a paperclip, hold it in for 10 seconds then release
Wait 5 minutes then tell me how the Roku works please