Recorders and Players

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Purchased asony BDP-SX910 1080p full hd portable blu-ray dvd…

Customer Question
Purchased asony BDP-SX910 1080p...

Purchased asony BDP-SX910 1080p full hd portable blu-ray dvd player from amazon .ca order number(###) ###-####60122erticleee243. The third party seller identified himself as EP PRO! At first it worked but now the picture is obscured by vertcle lines - different widths and different sizes . this is totally unacceptable!I I paid about $360 for it and I have only had it a few monthes. I have been told that all dealings like this must be handled directly by your company. Can I return it for a full refund or at least have it exchanged for one that works, or get it fixed locally and submit the bill to you for full repair costs. LORA HARWOOD

Technician's Assistant: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money. What's the make/model of your device? How old is it?

Make and model no.. BDP- SX 910 sony about a month old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started 4 days ago. nothing in manual addresses this issue

Submitted: 11 months ago.Category: Recorders and Players
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
7/30/2017
Electronics Technician: Michael, Technician replied 11 months ago
Michael
Michael, Technician
Category: Recorders and Players
Satisfied Customers: 9,568
Experience: I have been working on VCR/DVD and CCTV systems and all the other consumer electronics for 20+ years.
Verified

Hi , I am Tech Michael, an expert in this field. I would be happy to help you with this issue.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating when we are finished ,it doesn't cost anything additional to rate kindly;-)

I will do all I can to help you with this issue.

Was it working when you received your Blu ray player?

Or did it fail shortly after that period of time?

I can help ;-)

Thank you

Sincerely

Tech Michael

Ask Your Own Recorders and Players Question
Customer reply replied 11 months ago
please call to advise how to correct problem and return picture back to the screen... blu-ray picture
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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