Hi , I am Tech Michael, an expert in this field. I would be happy to help you with this issue.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
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I will do all I can to help you with this issue.
Was it working when you received your Blu ray player?
Or did it fail shortly after that period of time?
I can help ;-)