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I have installed the ROKU on my TV and for some reason it…

Customer Question
I have installed the...

I have installed the ROKU on my TV and for some reason it won't down lad or set up

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

TV is about 2yrs old sharp LCDTV GJ221

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just purchased about two weeks, hooked it up yesterday

Technician's Assistant: Anything else you want the video expert to know before I connect you?

NO, just how to get it to operate

Submitted: 10 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
7/29/2017
Electronics Technician: Aric, Technician replied 10 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,008
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 10 months ago

I need some more info here. First- you posted the model number of a remote. I need the full model number off of the back of the TV.

Second, which model Roku (there are several) did you purchase?

Third, what exactly do you see on your TV screen right now?

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Customer reply replied 10 months ago
I just switched hookup from one TV to another so I can work near my computer , it's a VIZON 3YRS OLD
Customer reply replied 10 months ago
NO PHONE, COST TOO MUCH
Electronics Technician: Aric, Technician replied 10 months ago

I'm not asking for phone- the website is doing that- you can ignore it. Please READ MY INFO REQUEST and reply back with ALL of the information I asked for. Right now we don't have any of it.

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Electronics Technician: Aric, Technician replied 10 months ago

First- you posted the model number of a remote. I need the full model number off of the back of the TV.
Second, which model Roku (there are several) did you purchase?
Third, what exactly do you see on your TV screen right now?

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Customer reply replied 10 months ago
ZION E321VA, ROKU 4630X
Electronics Technician: Aric, Technician replied 10 months ago

Okay I still don't know what you see on your TV screen or how far you got in the Roku setup? Do you see the Roku letters? Is the Roku connected to the TV? Please let me know how far you've gotten so I can help you.

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Electronics Technician: Aric, Technician replied 10 months ago

Right now you should have:

1) The Roku connected to the TV's HDMI 1 port using an HDMI cable.

2) The Roku power cord plugged in.

3) You need to use the original VIZIO remote's "Input" button to select HDMI 1.

You should then see the Roku letters on your screen. Have you done any of that yet?

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Electronics Technician: Aric, Technician replied 10 months ago

Were you able to try those steps? What do you see on your TV screen please?

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Customer reply replied 10 months ago
OK, HDM1 PORT
I GET A NO SIGNAL ON HDM1 PORT
R0KU IS HOOKED UP TO HDM3
Customer reply replied 10 months ago
HDM1 3
Electronics Technician: Aric, Technician replied 10 months ago

If Roku is hooked up to HDMI 3- then SELECT HDMI 3- not HDMI 1. You select the one that you're plugged into.

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Electronics Technician: Aric, Technician replied 10 months ago

Were you able to do that?

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Electronics Technician: Aric, Technician replied 10 months ago

Use the Input button on the Vizio remote to select HDMI 3 (since you said the Roku is connected to HDMI 3).

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Electronics Technician: Aric, Technician replied 10 months ago

Do you need further assistance with this please?

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Electronics Technician: Aric, Technician replied 10 months ago

10 minutes ago you said you selected HDMI 1 and that your Roku is connected to HDMI 3, I then posted some more steps, but have heard nothing back from you.

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Customer reply replied 10 months ago
DOING GOOD SO FAR
Electronics Technician: Aric, Technician replied 10 months ago

Okay great, that sounds good. Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Customer reply replied 10 months ago
HAVING TROUBLE WITH NETWORK PASSWORD
Electronics Technician: Aric, Technician replied 10 months ago

Well I don't know what your Network password ***** that's to do with your router. What problem are you having with it?

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Electronics Technician: Aric, Technician replied 10 months ago

Is there anything I can do for you? You had asked how to connect the Roku to your TV and it sounds like you've gotten that part down.

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Electronics Technician: Aric, Technician replied 10 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Aric
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 47,008
47,008 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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