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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44953
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have installed the ROKU on my TV and for some reason it

Customer Question

I have installed the ROKU on my TV and for some reason it won't down lad or set up
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: TV is about 2yrs old sharp LCDTV GJ221
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just purchased about two weeks, hooked it up yesterday
JA: Anything else you want the video expert to know before I connect you?
Customer: NO, just how to get it to operate
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

I need some more info here. First- you posted the model number of a remote. I need the full model number off of the back of the TV.

Second, which model Roku (there are several) did you purchase?

Third, what exactly do you see on your TV screen right now?

Customer: replied 2 months ago.
I just switched hookup from one TV to another so I can work near my computer , it's a VIZON 3YRS OLD
Customer: replied 2 months ago.
NO PHONE, COST TOO MUCH
Expert:  Aric replied 2 months ago.

I'm not asking for phone- the website is doing that- you can ignore it. Please READ MY INFO REQUEST and reply back with ALL of the information I asked for. Right now we don't have any of it.

Expert:  Aric replied 2 months ago.

First- you posted the model number of a remote. I need the full model number off of the back of the TV.
Second, which model Roku (there are several) did you purchase?
Third, what exactly do you see on your TV screen right now?

Customer: replied 2 months ago.
ZION E321VA, ROKU 4630X
Expert:  Aric replied 2 months ago.

Okay I still don't know what you see on your TV screen or how far you got in the Roku setup? Do you see the Roku letters? Is the Roku connected to the TV? Please let me know how far you've gotten so I can help you.

Expert:  Aric replied 2 months ago.

Right now you should have:

1) The Roku connected to the TV's HDMI 1 port using an HDMI cable.

2) The Roku power cord plugged in.

3) You need to use the original VIZIO remote's "Input" button to select HDMI 1.

You should then see the Roku letters on your screen. Have you done any of that yet?

Expert:  Aric replied 2 months ago.

Were you able to try those steps? What do you see on your TV screen please?

Customer: replied 2 months ago.
OK, HDM1 PORT
I GET A NO SIGNAL ON HDM1 PORT
R0KU IS HOOKED UP TO HDM3
Customer: replied 2 months ago.
HDM1 3
Expert:  Aric replied 2 months ago.

If Roku is hooked up to HDMI 3- then SELECT HDMI 3- not HDMI 1. You select the one that you're plugged into.

Expert:  Aric replied 2 months ago.

Were you able to do that?

Expert:  Aric replied 2 months ago.

Use the Input button on the Vizio remote to select HDMI 3 (since you said the Roku is connected to HDMI 3).

Expert:  Aric replied 2 months ago.

Do you need further assistance with this please?

Expert:  Aric replied 2 months ago.

10 minutes ago you said you selected HDMI 1 and that your Roku is connected to HDMI 3, I then posted some more steps, but have heard nothing back from you.

Customer: replied 2 months ago.
DOING GOOD SO FAR
Expert:  Aric replied 2 months ago.

Okay great, that sounds good. Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Customer: replied 2 months ago.
HAVING TROUBLE WITH NETWORK PASSWORD
Expert:  Aric replied 2 months ago.

Well I don't know what your Network password ***** that's to do with your router. What problem are you having with it?

Expert:  Aric replied 2 months ago.

Is there anything I can do for you? You had asked how to connect the Roku to your TV and it sounds like you've gotten that part down.

Expert:  Aric replied 2 months ago.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?