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My new DVD player is telling me a software update is

Customer Question
Hi, My new DVD...

Hi, My new DVD player is telling me a software update is required. It

Technician's Assistant: What's the model number of your TV? How old is it?

It's a panasonic HdTV

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No,It worked fine and then when I turned it on yesterday a message came up to ask me if I wanted to update and I clicked yes. Big mistake. Now it wants me to copy BJMs3bspwwb-xxxx.x.ruf and I don't know where to find it

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Did you see my last answer?

Submitted: 11 months ago.Category: Recorders and Players
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Answered in 1 minute by:
7/29/2017
Electronics Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: Recorders and Players
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Electronics Technician: Shahid, Technician replied 11 months ago

- Could you please get me the complete model number written on Bluray player in question?

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