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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My new DVD player is telling me a software update is

Customer Question

Hi, My new DVD player is telling me a software update is required. It
JA: What's the model number of your TV? How old is it?
Customer: It's a panasonic HdTV
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No,It worked fine and then when I turned it on yesterday a message came up to ask me if I wanted to update and I clicked yes. Big mistake. Now it wants me to copy BJMs3bspwwb-xxxx.x.ruf and I don't know where to find it
JA: How long has this been an issue? What happened right before this popped up?
Customer: did you see my last answer?
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- Could you please get me the complete model number written on Bluray player in question?