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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Bought Roku Premier,hooked to TV. Nothing, About 3 yrs,

Customer Question

Bought Roku Premier,hooked to TV. Nothing
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: About 3 yrs
JA: How long has this been an issue? What happened right before this popped up?
Customer: trying to install Roku Premeir. Don't know how
JA: Anything else you want the video expert to know before I connect you?
Customer: 48 in pic about 4 yr old
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

What's the full model number off of the back of the TV please?

Expert:  Aric replied 2 months ago.

View my reply and send one back to proceed.

Customer: replied 2 months ago.
Unit is not directly connected. Trying to figure how to hook up
Expert:  Aric replied 2 months ago.

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

Expert:  Aric replied 2 months ago.

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

Customer: replied 2 months ago.
Still want to talk to some one
Expert:  Aric replied 2 months ago.

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

Expert:  Aric replied 2 months ago.

Are you able to read my replies??

Expert:  Aric replied 2 months ago.

If you need assistance with this simply reply back with requested info. Thanks.

Customer: replied 2 months ago.
This is a samsung series 6 6200 620 'd
Expert:  Aric replied 2 months ago.

Okay, run an HDMI cable from the Roku to HDMI 1 (or HDMI 2 is HDMI 1 is already being used), on the TV. Turn the TV on. Make sure power cord is plugged into back of the Roku. Use the ORIGINAL SAMSUNG remote and find the SOURCE button. Press the Source button and select the CORRESPONDING HDMI INPUT you are plugged into. So if you're plugged into HDMI 1 on the TV, then use source to select HDMI 1 respectively. Let me know once you've done that.

Expert:  Aric replied 2 months ago.

Were you able to try those steps?

Expert:  Aric replied 2 months ago.

?

Expert:  Aric replied 2 months ago.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?