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Bought Roku Premier,hooked to TV. Nothing, About 3 yrs,

Customer Question
Bought Roku Premier,hooked to...

Bought Roku Premier,hooked to TV. Nothing

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

About 3 yrs

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Trying to install Roku Premeir. Don't know how

Technician's Assistant: Anything else you want the video expert to know before I connect you?

48 in pic about 4 yr old

Submitted: 6 months ago.Category: Recorders and Players
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Answered in 5 minutes by:
7/29/2017
Electronics Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 46,121
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 6 months ago

What's the full model number off of the back of the TV please?

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Electronics Technician: Aric, Technician replied 6 months ago

View my reply and send one back to proceed.

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Customer reply replied 6 months ago
Unit is not directly connected. Trying to figure how to hook up
Electronics Technician: Aric, Technician replied 6 months ago

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

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Electronics Technician: Aric, Technician replied 6 months ago

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

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Customer reply replied 6 months ago
Still want to talk to some one
Electronics Technician: Aric, Technician replied 6 months ago

I asked a basic question at 9:43- and still need that info. This here: What's the full model number off of the back of the TV please? (HINT- I NEED to know what TV you have to tell you how to connect the Roku to it).

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Electronics Technician: Aric, Technician replied 6 months ago

Are you able to read my replies??

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Electronics Technician: Aric, Technician replied 6 months ago

If you need assistance with this simply reply back with requested info. Thanks.

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Customer reply replied 6 months ago
This is a samsung series 6 6200 620 'd
Electronics Technician: Aric, Technician replied 6 months ago

Okay, run an HDMI cable from the Roku to HDMI 1 (or HDMI 2 is HDMI 1 is already being used), on the TV. Turn the TV on. Make sure power cord is plugged into back of the Roku. Use the ORIGINAL SAMSUNG remote and find the SOURCE button. Press the Source button and select the CORRESPONDING HDMI INPUT you are plugged into. So if you're plugged into HDMI 1 on the TV, then use source to select HDMI 1 respectively. Let me know once you've done that.

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Electronics Technician: Aric, Technician replied 6 months ago

Were you able to try those steps?

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Electronics Technician: Aric, Technician replied 6 months ago

?

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Electronics Technician: Aric, Technician replied 6 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Aric
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 46,121
46,121 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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