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Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Remote not working. Changed batteries and dis and

Customer Question

remote not working . Changed batteries and dis and reconnected box.
JA: What's the make/model number of your device? How old is it?
Customer: about a year. Roku3, model4230x, SN:4E757T070954
JA: How long has this been an issue? What happened right before this popped up?
Customer: was watching Netflix with earbuds. Program finished. Tried to go to homepage and next episode started. Also couldn't lower volume. when took out earbuds volume on tv was on even with earbuds plugged into remote
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

You need to simply "sync" the remote to the Roku box again, which is done by a full power reset of the Roku box.

Shut the TV off, and then unplug the power cord from the back of the Roku for 30 seconds and then plug it back in. Turn the TV on and you should then see the Roku letters display on the screen. Once that is done the remote should flash a green light meaning it's "syncing" with the box. You should then be able to use it. Let me know what happens after you try those steps please.

Customer: replied 2 months ago.
no phone call.
Expert:  Aric replied 2 months ago.

No, no phone call. I'm not sending that offer. Are you able to read my reply on this page with the steps I posted??

Expert:  Aric replied 2 months ago.

Are you able to read my reply on this page with the steps I posted??

Customer: replied 2 months ago.
tv went to home page. No greenlight. Unable to go to Netflix.
Customer: replied 2 months ago.
I did as you said.
Expert:  Aric replied 2 months ago.

You said "tv went to home page"- what home page? The TV home page? Or the Roku home page? Can you elaborate?

Customer: replied 2 months ago.
Roku homepage
Expert:  Aric replied 2 months ago.

Are you able to navigate the Home Page at all with the remote?

Customer: replied 2 months ago.
Shows hulu, amazon vudu etc.
Customer: replied 2 months ago.
No
Expert:  Aric replied 2 months ago.

On the back of the Roku box (right beneath the power jack) is a tiny pinhole reset button. Use a paperclip or another sharp object, press and hold that button for 8 seconds and release. The Roku will reset to factory defaults and ask you to set it up from scratch- as if it were new. Let me know if the remote responds when you're trying to set it back up.

Customer: replied 2 months ago.
Nothing happened
Expert:  Aric replied 2 months ago.

The box didn't reset?

Expert:  Aric replied 2 months ago.

How long have you owned this for- less than a year? Or over a year?

Customer: replied 2 months ago.
Now its working. Thank you.
Expert:  Aric replied 2 months ago.

Excellent and you're very welcome! You paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?

Expert:  Aric replied 2 months ago.

Do you need further assistance with this?