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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sound, but no picture. Roku Express, 24 hours. I

Customer Question

I have sound, but no picture.
JA: What's the make/model number of your device? How old is it?
Customer: Roku Express
JA: How long has this been an issue? What happened right before this popped up?
Customer: 24 hours.
JA: Anything else you want the video expert to know before I connect you?
Customer: I check with my internet server and they checked their equipment and found that it must be in the rokul.
Submitted: 3 months ago.
Category: Recorders and Players
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than the above?