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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 722
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I cannot get my Roku remote to go to Netflix or amazon, I

Customer Question

I cannot get my Roku remote to go to Netflix or amazon
JA: What's the make/model number of your device? How old is it?
Customer: I just want a telephone number to speak with a person at roku
JA: How long has this been an issue? What happened right before this popped up?
Customer: A few days
JA: Anything else you want the video expert to know before I connect you?
Customer: No
Submitted: 9 days ago.
Category: Recorders and Players
Expert:  Nathan replied 9 days ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are you able to access any other apps on the tv?
Do you get any specific error messages when you try these apps?