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Rusty
Rusty, Engineer
Category: Recorders and Players
Satisfied Customers: 5897
Experience:  Karaoke Systems Manager, signal specialist, all recorders and players expert
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My wife and I just disconnected our tv to save money and

Customer Question

Hi Pearl my wife and I just disconnected our tv to save money and have a Roku device that is not working can you help to set it up. Our main problem is that we can access the various HDTML numbers with go from one to four and four is our number but our ROKU device no longer has a scrolling function that works HELP
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It is 2007 SONY approximately
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue for two days since we cancelled phone and tv with optimum
JA: Anything else you want the video expert to know before I connect you?
Customer: no I just need to connect to Roku
Submitted: 13 days ago.
Category: Recorders and Players
Expert:  Rusty replied 13 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 13 days ago.

Welcome. My name is ***** ***** experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

Do you still need help with this?
Due to the nature of the problem, it may take a few tries back and forth before we finish the troubleshooting and fix the problem. If this fixes the problem, please rate 3-5 stars. If the below doesn't fix the problem, please reply, and I will return your response as soon as possible. Rating negatively does not instigate a refund, but you can always request one from me if your problem is already solved. This is the initial stage of troubleshooting your device. Please reply when you get this, with your findings of these first troubleshooting tips, to initiate live chat.

For battery operated electronics:
Disconnect from the charger, and remove the battery for one full minute. If you cannot remove the battery, turn the device off, then back on.

For plug in electronics:
Unplug the unit for 1 full minute. Make sure the software/firmware is up to date by going into your setup menu, and check for updates.

For car and marine electronics:
Remove the in line fuse to cut power to the unit. For car, you may need the pin to get your electronics running again. For Marine, if you want two brands to work together, they must have NMEI ports. If not, let me know both of the model numbers and I'll check compatibility.

Treadmills:
Unplug the treadmill for one minute. Check all of the wiring, and make sure the belt is not too tight. It should lift 3-4 inches off of the deck, and not slip when you walk on it.

I look forward to viewing your reply.

Sincerely,
Rusty the Tech
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