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My recently purchased DMP-UB900 disc player has problems.

Customer Question
My recently purchased DMP-UB900...

My recently purchased DMP-UB900 disc player has problems. When I insert a disc, I get no sound and the picture pauses every couple of seconds. I reset the system but that didn't help. I have had the unit for less than one month. Please help.

Technician's Assistant: What's the make/model of your device? How old is it?

Panasonic DMP-UB900

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started a couple of days ago.

Submitted: 1 year ago.Category: Recorders and Players
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Answered in 4 hours by:
7/12/2017
Electronics Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: Recorders and Players
Satisfied Customers: 12,933
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That is a definite severe problem, covered under warranty without a doubt.

Submit a failed-within-warranty claim to Panasonic, for servicing free-of-charge of this device, I advise.

Some don't like Panasonic's performance on warranty repair, I must warn you. But you should try it. 1(###) ###-####is their number.

Their service center is listed as in McCallen Texas.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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