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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 742
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Can not get my password accepted for, Brand new just trying

Customer Question

can not get my password ***** for***@******.***
JA: What's the make/model number of your device? How old is it?
Customer: Brand new just trying to get setup. It is a Roku express. 7G272Y300184
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. I have an account and tried to sign in and my password ***** not accepted. I then asked to change my password ***** a new one was not accepted.
JA: Anything else you want the video expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

I have sent an email to***@******.*** from Roku

Please follow the steps to reset your password ***** use the new password.

Customer: replied 4 months ago.
I have done that twice and each time it was not accepted. If I tell you my password ***** you get it to work?
Expert:  crash2199 replied 4 months ago.

If the password ***** ***** working for you then it will not work for me.

Please follow the last email and reset it one more time then try to sign in with that password

Customer: replied 4 months ago.
I have done that twice and it was not accepted
Expert:  crash2199 replied 4 months ago.

What do you believe the password *****?