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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 727
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Modom has been changed need to acess Neflex, Just in

Customer Question

Modom has been changed need to acess Neflex
JA: What's the make/model number of your device? How old is it?
Customer: Just in stalled, model number is ***** bar code
JA: How long has this been an issue? What happened right before this popped up?
Customer: New modum to replace a defective one
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

I need to know the full brand and model number off of the device you access Netflix with (if it's a Blu Ray player, Roku, etc.- I need to know exactly what you have).

Expert:  Aric replied 2 months ago.

If you need assistance here, just let me know! Thanks.

Customer: replied 2 months ago.
rOKU
Expert:  Aric replied 2 months ago.

Which Roku- that make 6 models??

Expert:  Aric replied 2 months ago.

You need to reset the Roku to factory settings and then enter the new router password, so in order to tell you how to do that I need to know which Roku you've got. Any idea?

Expert:  Aric replied 2 months ago.

Are you still there?

Expert:  Aric replied 2 months ago.

I'm here to assist you now, but if you're unable to engage at this time, then simply reply back when you are able. I will respond later when available.