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Ask Aric Your Own Question
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 44477
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Ed t, Ruko is not working. It just bounces.It won't go to

Customer Question

ed t
JA: What's the make/model number of your device? How old is it?
Customer: Ruko is not working. It just bounces.It won't go to Netflex. I believe it is because of my new crdit card. same numbers,but different numbers on the back
JA: How long has this been an issue? What happened right before this popped up?
Customer: just this mornig
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Recorders and Players
Customer: replied 1 month ago.
It is a stick and only a couple of months dont know make or number.
Expert:  Aric replied 1 month ago.

Hello, The Roku bouncing has nothing to do with your credit card it means the remote lost contact with the stick. So, what you need to do is shut the TV off- then unplug it from the TV, unplug the little USB power cord from it and then plug both back in. Once it's all reconnected turn on the TV and let me know if the remote responds. If it does not, then your next step would be to change the remote batteries. Let me know what happens.

Expert:  Aric replied 1 month ago.

Please view my reply and try those steps to proceed.