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Ed t, Ruko is not working. It just bounces.It won't go to

Customer Question
ed t JA: What's the make/model...
ed t
JA: What's the make/model number of your device? How old is it?
Customer: Ruko is not working. It just bounces.It won't go to Netflex. I believe it is because of my new crdit card. same numbers,but different numbers on the back
JA: How long has this been an issue? What happened right before this popped up?
Customer: just this mornig
JA: Anything else you want the video expert to know before I connect you?
Customer: no
Submitted: 7 months ago.Category: Recorders and Players
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Customer reply replied 7 months ago
It is a stick and only a couple of months dont know make or number.
Answered in 10 minutes by:
6/16/2017
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 45,773
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, The Roku bouncing has nothing to do with your credit card it means the remote lost contact with the stick. So, what you need to do is shut the TV off- then unplug it from the TV, unplug the little USB power cord from it and then plug both back in. Once it's all reconnected turn on the TV and let me know if the remote responds. If it does not, then your next step would be to change the remote batteries. Let me know what happens.

Ask Your Own Recorders and Players Question
Electronics Technician: Aric, Technician replied 7 months ago

Please view my reply and try those steps to proceed.

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Aric
Aric
Aric, Technician
Category: Recorders and Players
Satisfied Customers: 45,773
45,773 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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