Recorders and Players
Recorder Player Problems? Ask a Technician for Answers ASAP
Hi welcome to just answer
I understand that you are trying to set up a new roku
How far is your wifi Router from Roku?
Have you entered your wifi Router password ?
Would you take few minutes and reset the system.
Disconnect the roku completely from your tv, disconnect the wifi router and wait for 5 minutes. Then put everything together starting with router then roku.
Let me know the results.
Ok. Who is your service provider? Have you ever checked your connection speed?
Try this from your computer or tablet and report both download and upload speed.
Ok then what happens after you select your wifi signal and enter password?
How far is the wifi from the router?
Have you ever updated firmware?
Has the roku ever worked before?
Do you get to home page with list of apps?
Can we talk over the phone while on the screen?
Where did you purchase it?