How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask electronicsguy Your Own Question
electronicsguy
electronicsguy, Engineer
Category: Recorders and Players
Satisfied Customers: 656
Experience:  Worked on these instruments for over 15 years.
25158178
Type Your Recorders and Players Question Here...
electronicsguy is online now
A new question is answered every 9 seconds

I cannot get my roku to connect to my local network, Roku

Customer Question

I cannot get my roku to connect to my local network
JA: What's the make/model number of your device? How old is it?
Customer: Roku express plus, just bought it today
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple of hours. I'm trying to set up the roku device, and it will not connect to the local network
JA: Anything else you want the video expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Recorders and Players
Expert:  electronicsguy replied 2 months ago.

Hi welcome to just answer

I understand that you are trying to set up a new roku

How far is your wifi Router from Roku?

Have you entered your wifi Router password ?

Customer: replied 2 months ago.
The router is just one room away from the roku, yes I entered the password. It will connect to the wireless network, then it gets stuck and won't connect to the local.
Customer: replied 2 months ago.
Also I tried to set it up in the same room as the router and it still wouldn't commect
Customer: replied 2 months ago.
Connect.
Expert:  electronicsguy replied 2 months ago.

Would you take few minutes and reset the system.

Disconnect the roku completely from your tv, disconnect the wifi router and wait for 5 minutes. Then put everything together starting with router then roku.

Let me know the results.

Customer: replied 2 months ago.
It still will not connect.
Expert:  electronicsguy replied 2 months ago.

Ok. Who is your service provider? Have you ever checked your connection speed?

Customer: replied 2 months ago.
Comcast. I haven't.
Expert:  electronicsguy replied 2 months ago.

Try this from your computer or tablet and report both download and upload speed.

https://www.verizon.com/speedtest/

Customer: replied 2 months ago.
I don't have access to a computer or tablet and tried on my cell and couldn't get it to work. There's a secret screen on the roku that I found and it says the signal strength is around 40?
Customer: replied 2 months ago.
Okay nvm just got it to work, download is 25.00 Mbps and upload is 25.00 mbps
Expert:  electronicsguy replied 2 months ago.

Ok then what happens after you select your wifi signal and enter password?

Expert:  electronicsguy replied 2 months ago.

How far is the wifi from the router?

Customer: replied 2 months ago.
It makes it through the wireless network connection, but will not connect to the local network or internet.
Expert:  electronicsguy replied 2 months ago.

Have you ever updated firmware?

Customer: replied 2 months ago.
I'm not sure what that is.
Customer: replied 2 months ago.
The roku is only a room over from the router, I've tried to move it in the same room and it still doesn't work.
Expert:  electronicsguy replied 2 months ago.

Has the roku ever worked before?

Expert:  electronicsguy replied 2 months ago.

Do you get to home page with list of apps?

Customer: replied 2 months ago.
I just bought it yesterday and haven't even made it through setup.
Expert:  electronicsguy replied 2 months ago.

Can we talk over the phone while on the screen?

Customer: replied 2 months ago.
I actually think I'm just going to return it and get something else, thanks for your help though!
Expert:  electronicsguy replied 2 months ago.

Where did you purchase it?