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Louie
Louie, Technician
Category: Recorders and Players
Satisfied Customers: 741
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was given a ROKU for Christmas 2015 and lately it has

Customer Question

I was given a ROKU for Christmas 2015 and lately it has stopped letting me choose without paying extra or has only strange, unpleasant movies.
JA: When we are ready I'll take you to the appropriate web page.
Customer: Thank you.
JA: What's the make/model number of your device? How old is it?
Customer: Serial Number 2L64AV2555077 December 2015
JA: How long has this been an issue? What happened right before this popped up?
Customer: There were several changes with Netflix and though I am the only one using the ROKU I also have a Pad that lets me use it on a different floor of my house. I have a feeling that someone doesn't believe that I am the same P.W. with each unit....one at a time.
JA: Anything else you want the video expert to know before I connect you?
Customer: No, thank you.
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

I apologize that you had to wait a long time for a response.

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