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Louie, Technician
Category: Recorders and Players
Satisfied Customers: 734
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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A ROKU Express that is 1 day old and only works when coold

Customer Question

a ROKU Express that is 1 day old and only works when coold after a couple of hours it gets very warm, I cannot get anything until it is unpluger for aprox 30 minutes then it will work for a while than nothing. HELP
JA: What's the make/model number of your device? How old is it?
Customer: ROKU EXPRESS. 1 day old!!!
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened from new IT IS 1 DAY OLD
JA: Anything else you want the video expert to know before I connect you?
Customer: I called TECH support talked to Albert He says a new ROKU is needed
Submitted: 4 months ago.
Category: Recorders and Players
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 4 months ago.

Where did you purchase the roku?

Do you have it connected to a usb port on the tv, or to a power outlet?

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.